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Citizen Resources - Streetlight Repairs

How to Report Problems to Duke Power

What to report:

• Lights not burning at all
• Lights that randomly turn on and off (_cycling_)
• Broken fixtures
• Bent or damaged arms or hardware

(NOTE: Streetlights are those that hang over the
street. Lights pointed at private property and
sidewalks are separate accounts, and the property
owner should report their malfunctioning lights to
Duke Power.)

How to report:

Mark the pole by tying a ribbon* around it
Record the exact location (e.g. 512 N Buchanan Blvd,
or 1300 block Englewood Ave) and the problem on the
LOG

Report the outage to Duke Power at 382-3200 or
https://www.dukepower.com/content/

On the web form, check the box:
_Along a street or roadway_

Provide clear directions for lights on a vacant
section of a street, e.g. _1600 Washington St, 3rd
light south of Club Blvd, on east side of street_

Record the confirmation number and date provided by
Duke Power on the LOG

Follow up:

Duke Power has a policy of repairing streetlights
within three business days of issuing a confirmation
number.

Check back three business days after Duke Power has confirmed to ensure repair is completed.
If the repair is not complete contact Duke Power to
report it again.

* You can obtain supplies of blue and white ribbon for
marking light poles from Public Works (4th floor City
Hall). Contact Terry Thompson or Joan Apple at
560-4366.

Lighting Facts

COBRA _ streetlight with the metal light fixture that
points straight down.

NEMA _ streetlight with the translucent lens that
disperses light in all directions.

CYCLING _ term for a malfunctioning light that comes
on and off intermittently at night, rather than
burning constantly (should be reported).

(courtesy of Caleb Southern, downtown Durham)